Responsible Gaming

Pure Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set practical limits and seek support if gambling begins to affect your wellbeing.

Pure Casino operates under licence 150466 issued by the Curaçao Gaming Authority to Windward Circle B.V., which holds registration number 150466 and is based in Willemstad, Curaçao.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager is an opportunity to lose money, and previous results do not determine future results. Games are based on chance or other factors that cannot always be predicted or controlled. A winning streak does not mean that a future win is due, and a loss does not mean that the next bet will be successful.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only use money that is available after essential expenses have been paid. Never gamble with money set aside for rent, bills, food, education, medical needs or other important commitments.

Set a spending limit before you start and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep track of your deposits, wagers, wins and losses.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit intended for essential spending or sell possessions to gamble.
Never chase losses by placing larger or more frequent bets.
Remember that winning is not an income source and gambling should not be part of a financial plan.

If gambling stops feeling like a choice and starts feeling like something you must do, pause your play. Taking a break early can help you regain perspective and decide what support, if any, would be useful.

Recognising when gambling may be causing harm

Problem gambling can affect anyone. It may develop gradually, and people do not always recognise the signs in themselves. Changes in gambling habits, finances, mood, relationships or work can indicate that extra care is needed. You do not need to wait for a crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money you have lost or feeling unable to stop after a loss.
Increasing bet amounts to achieve the same excitement.
Thinking about gambling frequently or becoming restless when not playing.
Hiding gambling activity, deposits, losses or debts from family and friends.
Borrowing money, missing payments or using funds needed for everyday expenses.
Feeling anxious, guilty, irritable or low because of gambling.
Gambling to escape problems, loneliness, stress or difficult emotions.
Arguing with people close to you or experiencing difficulties at work, study or home.
Making repeated attempts to cut down or stop without being able to do so.

One warning sign may be enough reason to take a break and review your gambling. If several signs apply, consider using stronger account controls and speaking with a qualified gambling support service. Talking to someone early can make it easier to address financial, emotional and relationship impacts.

If gambling is causing serious distress or you are thinking about harming yourself, seek urgent help through appropriate emergency or crisis support in Australia. Your immediate safety is more important than any gambling account or financial loss.

Tools to help you stay in control

Pure Casino may provide account features designed to support safer gambling. Depending on the account and service available to you, these may include deposit limits, wagering or spending limits, session reminders, activity information, cooling-off periods and account self-exclusion. Read the information shown in your account carefully so you understand what each tool does, when it takes effect and whether changes can be made immediately or require processing.

Use limits before you play

A limit is most effective when it is set before gambling begins. Choose an amount and time period that fit comfortably within your budget. A limit should not be viewed as a target or as money that must be spent. If you reach it, stop gambling for the relevant period. Do not create another account or use another person’s account to avoid a limit.

Take a break or self-exclude

A cooling-off period can be useful when you want a temporary break. Self-exclusion is a stronger option for people who want to stop gambling for a longer period or do not feel able to control their play. During self-exclusion, access to the relevant gambling service is restricted in accordance with the applicable process. Consider self-excluding from other gambling services as well if you want broader protection.

Once a self-exclusion or break is active, do not attempt to bypass it by opening another account, using another person’s details or asking someone else to gamble on your behalf. Keep your login details private and do not allow other people to use your account. Account controls are intended to support your decision, but they work best alongside honest tracking, personal boundaries and support from people you trust.

Review your recent gambling activity and identify any changes from your usual behaviour.
Decide whether a limit, cooling-off period or self-exclusion is appropriate.
Apply the chosen control through the available account process.
Tell someone you trust that you are taking a break or changing your gambling habits.
Remove easy access to gambling funds and seek professional guidance if needed.

Getting support

You do not have to manage gambling concerns alone. A qualified gambling counsellor can help you understand your behaviour, make a practical plan and address related financial or emotional issues. Support may also be available through Australian gambling help services, community organisations, financial counsellors, mental health services and healthcare professionals. Choose a service that suits your circumstances and ask about confidential support.

Speaking with a trusted family member, friend or colleague can provide accountability and reduce isolation. You may wish to ask them to help monitor spending, block access to gambling funds, attend an appointment or support you while a break or self-exclusion is arranged. If your gambling affects someone close to you, they can also seek support for themselves.

Information for parents and carers

Gambling services are intended for adults who meet the applicable age and verification requirements. Parents and carers should discuss the risks of gambling with young people, monitor access to devices and payment methods, and keep account credentials private. Do not allow another person to use your account, even with permission. If you believe a minor has accessed a gambling service, stop the activity and seek appropriate guidance.

Our approach

Pure Casino supports informed choices and responsible participation. We may apply account checks, restrictions or other measures where required by applicable rules or where activity raises safer gambling concerns. These measures are designed to protect players and may affect access to an account or service. They should not be treated as a guarantee that gambling-related harm can be prevented.

If you have questions about safer gambling features, review the information available in your account and use the appropriate support channel provided by Pure Casino. For independent advice, contact a recognised Australian gambling support organisation or another qualified professional. Before continuing to play, make sure gambling remains affordable, voluntary and enjoyable.