Privacy Policy | Pure Casino

Information we may collect

When you use the Pure Casino website, create or manage an account, contact support, or take part in casino activities, information may be collected and used as described in this policy. The information handled will depend on the services you use, the information you provide, and the checks that may be required.

Account and contact details

This may include your name, date of birth, residential information, contact details, account login information, communication preferences, and other details needed to create and maintain an account. We may also retain information from your communications with support, including questions, requests, complaints and feedback.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include verification documents, information shown on those documents, and information used to assess account security. Verification information may also be used for responsible operation of the service, fraud prevention and compliance with applicable obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and related transactions. Payment details may be processed through payment service providers. Depending on the payment method, we may receive limited payment information rather than complete payment credentials. Transaction records help us operate the account, investigate unusual activity, provide support and meet record-keeping requirements.

Device, technical and usage information

When you visit the website, technical information may be collected, such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how you use the website. This information can help keep the website secure, identify technical problems, understand performance and improve the user experience.

Cookies and similar technologies

Pure Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, measure website performance and help identify suspicious activity. Some cookies are necessary for essential features, while others may support analytics or personalisation. You can manage or block cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

How information is used

Personal information should be used for clear and reasonable purposes connected with providing and securing the casino service. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services and displaying information relevant to your account.
Checking identity, age and account information.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, unauthorised access and other suspicious or unlawful activity.
Protecting the website, systems, players and the integrity of gaming activity.
Providing customer support and responding to questions, complaints and requests.
Understanding website usage, troubleshooting faults and improving features, content and performance.
Sending service messages, security notices and other communications needed to manage your account.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Establishing, exercising or defending legal rights and managing risks connected with the service.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent will not affect processing that took place before the withdrawal, and it may not stop processing where information is needed for another lawful purpose, such as security, account administration or legal compliance.

Sharing, security and retention

Who information may be shared with

Information may be shared with service providers that help operate the website and account, including providers of payment processing, identity and verification checks, fraud prevention, technology, hosting, security, analytics, customer support and communications. These providers should only receive information needed for their services and may be required to protect it and use it for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players or the service, investigate suspected wrongdoing, respond to lawful requests, resolve disputes, enforce applicable terms, or meet legal and regulatory obligations. If a business operation or service changes, information may be transferred as part of that change, subject to appropriate privacy protections.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission, staff procedures and supplier requirements. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login information confidential and contact support if they suspect unauthorised account activity.

Retention of information

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, resolve issues, protect the service or meet applicable obligations. Closing an account does not necessarily result in immediate deletion of all information. Some records, including identity, transaction, account and security records, must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, it may be securely deleted, anonymised or disposed of.

International handling

Some service providers may store or process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information. By using the service, you acknowledge that information may be handled by providers involved in operating the website, subject to applicable privacy requirements.

Your privacy rights and choices

You may have rights and choices concerning the personal information held about you. These can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where appropriate, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@purecasino.best. Please explain your request clearly and include enough information for your account or identity to be located safely. For security, we may need to verify your identity before providing information, making changes or completing a deletion request.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing need or lawful reason to retain it.
Marketing consent: withdraw consent to marketing communications or change your communication preferences.

A deletion request may not apply to information that must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. Removing marketing consent will not stop essential service, account, transaction or security messages. You may also be able to unsubscribe from marketing communications by using the option included in the message.

Complaints and questions

If you have a question, concern or complaint about the handling of your personal information, contact support@purecasino.best so the matter can be reviewed. Please provide relevant details, while avoiding unnecessary sensitive information in your initial message. You may also have the right to raise a privacy concern with the relevant privacy authority in Australia if you are not satisfied with how your concern is handled.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. Players should review this page periodically to stay informed about how information is handled.

By continuing to use Pure Casino after an update is published, you acknowledge the updated policy to the extent permitted by law. If you do not agree with a material change, you should stop using the relevant services and contact support@purecasino.best with any privacy request or question.